Safelite AutoGlass

Madison Slosser Edited 5 months ago

*Update* I now have to go back to get oem glass. The basic glass they put on is making my sensor that reads the road start to mess with my dashboard and set off other errros in the car. They also still can’t answer their phones. Gotta love it! With I could give them 0 stars. Will never be returning after this appointment. My insurance provider, Progressive, assigned Safelite to replace my windshield, and this was one of the most frustrating service experiences I’ve had. Communication from this location was extremely poor. Calls to the Safelite 800 number were ineffective, as representatives were unable to reach the local branch or provide any meaningful updates. For my initial appointment on March 13, 2026 (scheduled between 12–5 PM), I had to repeatedly call for information. After multiple attempts, I was finally told—after 5 PM—that the technician wouldn’t arrive until 6 PM, despite the original time window. Given that the service takes 2–3 hours, this was unacceptable and showed a complete disregard for my time. I rescheduled for the following morning (8 AM–12 PM), only to find out—again by calling myself—that no technician had been assigned, and no one had informed me. After

Helen Deitriech 6 months ago

Very quick to get on schedule and replace. Completed in just over an hour. Windshield crack on Jeep wrangler. Offered OEM Jeep windshield in stock (reasonable cost) vs OEE (free) insurance paid version for longevity and resale of vehicle.

Yvonne Troisi-Morgan a year ago

Great service took a stone to my windshield on my way back from Detroit. I was in and out in 2 hrs. Excellent service from reception to new windshield. Couldn't be happier. Plus insurance picked it up..couldn't believe how clean this place was even the bath was spotless..beautiful bldg.

Yulissa M.u.a a year ago

Horrible costumer service , left my vehicle on Tuesday night for the windshield to be replaced on Wednesday, I do not have any other from of transportation, so I fixed it a way I could pick it up later , called and no information about the vehicle , it sent a text massage that it was finished . I had to leave work early to be able to pick up my keys to the car before they closed as stated on their door and their website , made it at 4:30pm , doors closed , no one on sight not even my car . This has me now without vehicle for me to work the next day!! Never ever will recommend this location !

Natalia Rivera Colon 2 years ago

Yaya and Carlos were AMAZING!! I bought my car pre-owned. The previous owner had the windshield replaced “incorrectly” which lead to flooding when it rained. Carlos took off the windshield and showed me how stripped it was. They were so attentive considering the run around I was going through. Sitting in their waiting room and seeing how everyone received the same treatment was very pleasing.